Shipping & Policies
U.S. orders over $75 ship for FREE!
Orders are shipped USPS Mail or UPS Ground based on cheapest shipping.
- USPS Mail delivers in 1-3 business days but is not guaranteed. Orders to non-contiguous states may be longer.
- Orders shipped UPS Ground will take 1-5 business days depending on how close you are to us here in Utah.
Orders typically ship within 1-2 days and most within 24 hours. Orders are shipped every day except Sunday and major holidays.
- During peak times and sales we may get behind on filling orders. If we get beyond a 48 hour period we try to keep you updated by posting a shipping update on our view cart page.
- If your order is urgent please let us know and we will get right on it. Also, please keep in mind that if you order a yard of 25 different fabrics your order may take more time than if you order a charm pack! :)
- If you need to change or edit an order please contact us as soon as possible by email. Orders start to get processed and filled often within minutes of being placed.
- We cannot combine pre-orders with regular store orders.
Note: Orders must be placed by 3 pm MST for 2 Day and Next Day delivery are based on business days. If you would like Saturday delivery let us know, it may be an additional cost.
We are not responsible for lost or stolen packages.
International Shipping Charges
Under 2 lbs can be shipped for $18
2-4 lbs can be shipped for $27
4-10 lbs can be shipped for $56
10-20 lbs can be shipped for $64
Australia, France, Germany, Spain, Italy, Norway, Belgium, Switzerland, Ireland and United Kingdom
Under 2 lbs can be shipped for $25
2-4 lbs can be shipped for $55
4-10 lbs can be shipped for $80
10-20 lbs can be shipped for $99
- Excessive shipping overages will be refunded.
Orders are shipped USPS International Mail and typically take 1-3 weeks. However, it can take longer especially during peak times (see notes about customs below). Most items provide tracking or delivery confirmation.
- In some cases such as an oversized item, we may require an additional shipping cost and if so we will contact you.
- Orders cannot be combined.
All other international countries
Rate calculated at checkout.
- Disclaimer: We have had repeated issues shipping to a few countries and have been forced to adopt a "ship at your own risk" policy for these countries: South Africa, Brazil, Chile, Mexico, Russia, Bahrain, Qatar, Saudi Arabia, Iran, Falkland Islands, and the United Arab Emirates. We will not be able to reliably track or re-ship your package if it is not delivered.
- - Fair warning!! Larger orders shipped this method often get more scrutiny from some countries and customs fees are more likely. Again, see notes about customs below.
Any customs, duties or taxes are the responsibility of the customer. We cannot control whether a package gets delayed and/or charged duties and taxes by the customs office in any international country.
All prices are in US dollars. We are not responsible for any exchange rate differences.
Sales tax of 6.85% is included for Utah residents only.
We accept VISA, Mastercard, Discover, American Express & Paypal. We do not accept checks. We reserve the right to refuse any order. We also reserve the right to perform additional security checks on payment methods in some cases.
Orders can be placed online.
We want all of our customers to be 100% satisfied. We have a 15-day return policy on items you are not satisfied with. Please contact us before returning an item so we can provide additional instructions and expedite your return process. Refunds will be issued once items are returned to us. Refunds will not be given for shipping charges. Customer is responsible for shipping cost of returned items. Refunds on shipping charges for refused or abandoned packages will be at our discretion. Sale items may not be returned. Due to copyright laws, patterns and books may not be returned. All returns must be in original condition and packaging and they must not have a smoke odor to them. Returns that have a smoke odor will not be refunded.
NO RETURNS ON SALE ITEMS
Promo Codes and Coupons:
Promo codes can not be combined with other offers, discounts and/or promotions. Generally, only one promo code may be used per order. Some exclusions may apply. Each promo code is valid for a limited time only and expires on the date specified in the offer. Promo codes are subject to product availability. Simple Stitches Fabric Shop reserves the right to deny fraudulent use of a promotional code.
No purchase necessary to enter or win. A purchase will not increase your chances of winning. All Federal, State, Local, and Municipal laws and regulations apply. Void where prohibited.
The Simple Stitches Fabric Shop is committed to protecting your privacy and any information you share with us!
Information we collect
We may collect information from users in a variety of ways, including, but not limited to, when users visit our site, register, log into their account, add an item to their cart, place an order or subscribe to our newsletter. Users may be asked for, as appropriate, name, email address, mailing address, phone number or credit card information. We will collect this type of personal information only if it is voluntarily submitted.
Like many websites, our site uses "cookies." Cookies are small data files placed on a user's browser or device by a website. These files contain an anonymous identifier that allows a website to recognize you when you visit. They do not contain any personal information.
We may also use log files or pixels to track actions occurring on our site. These would collect data including your IP address, browsing activity on our site, and dates/times.
How we use collected information
To improve our Site
We continually strive to improve our website offerings based on the information, site usage data, and feedback we receive from you.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer content, promotion, survey or other site features
To send users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing and/or when creating an account may be used to ask them questions, respond to their inquiries or send updates pertaining to their order and/or browsing history. If a user decides to opt-in to our mailing list, they will receive emails that may include new products, updates, related product or site information, etc. If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email.
We keep all customer information confidential and do not sell any information to any third parties.
How we protect your information
When you place an order through our site, we will hold your order information for our records unless and until you ask us to delete it. Account holders have the ability to update or remove their personal information at any time through their My Account page or by contacting customer service. If you would like to delete your account, please contact us through customer service and we can do that.